Frequently Asked Questions
1. What is Calvary Medical Sales?
Calvary Medical Sales is a trusted online retailer based in Namibia, specializing in health supplements and health-related products, including skincare items. We are dedicated to providing high-quality products to support your health and wellness journey.
2. How do I place an order?
Placing an order is easy! Simply browse our product catalog, select the items you’d like to purchase, and click “Add to Cart.” When you’re ready to complete your order, go to your cart, review your order, and proceed to checkout. Follow the on-screen instructions to provide your shipping and payment details.
3. What payment methods do you accept?
We accept bank trasfers as well as other electronic payment options. Rest assured that your payment information is processed securely through reputable payment processors.
4. How long does it take to process an order?
We typically process orders within a business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
5. What are the shipping options available?
We offer multiple shipping options after order submition, allowing you to choose the one that best suits your needs. The estimated delivery times 2 working days for shipment within Namibia.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery. Simply click on the provided tracking link to get real-time updates.
7. What is your return policy?
Please refer to our for detailed information on returns, including eligibility, the return process, and refund procedures.
8. Do you offer international shipping?
Yes we currently ship products to Namibia and its neighbouring countries - Botwana, Zambia, Angola, Malawi and Zimbabwe. For international shipping inquiries, please contact our Customer Support team for assistance.
9. Are your products safe to use?
Yes, our products are carefully sourced and undergo rigorous quality control to ensure safety and efficacy. However, we recommend consulting with a healthcare professional before using any new health supplements or skincare products, especially if you have specific health concerns or conditions.
10. How can I reach your Customer Support team?
If you have any questions, concerns, or require assistance, our Customer Support team is here to help. You can contact us at calvarymedicalsales@gmail.com , and we’ll be happy to assist you.
11. Do you have a physical store?
Currently, we operate exclusively online, allowing us to reach a broader customer base and offer competitive prices on our products.
12. Are your products suitable for all ages?
Our product offerings vary, and some may be more suitable for specific age groups or health needs. We recommend checking the product descriptions for any age or usage restrictions.